Building Relationships

So, recent events have really brought home for me the need to focus on creating long-term relationships based on mutual respect.

As a business owner, I am constantly forming new relationships -- clients, suppliers, business partners. This have been fabulously enlightening. I would assume that being that I am a rational, decent person who runs my business with integrity, these relationships would all be productive. Not so.

I have to say, the relationships I have had with my clients have been fantastic. Ironic, isn't it? They are the ones paying me directly for a service, yet all of these relationships have been very positive and productive. Really a delight. And I reach out to them from time-to-time just to touch base, or to share articles or referrals.

Business partners have been a mixed bag. With the exception of one relationship, all of these partnerships have struggled down the stretch. A lack of goal alignment seems to be at play here.

The most interesting situation has been with suppliers. I literally have to track down the suppliers that I work with to get them to engage with me... and I am paying them! They don't return calls, frequently make mistakes, and only contact me when they want to sell me something. I receive no ongoing communications, business ideas, or check-ins. I found this post from Seth Godin to address this sentiment: This must be hard.

For those of you who provide services to others -- what have you done for your customers lately?